Peninsula Medical Practice
Grange Health Centre, Kents Bank Road, Grange over Sands, Cumbria, LA11 7DJ 303 reviewsReviews
absolutely terrible to get through on the telephone to either arrange an appointment or a prescription.....!!! So far I have been on 15minutes this time, I have phoned twice earlier today....!!!
Awful music while waiting which is even more depressing.....!!!
I have been a patient for 19years - in recent years I have been in need of their help on a very regular basis - I am always treated with respect, referred when appropriate, all the staff 'go the extra mile' to accommodate my medical needs. One small gripe is the self check-in machine regarding germs!
I had a small leg issue that re occurs as the cold creeps in and Winter starts. Very serious if left and the practice identified a while ago the right way to correctly treat it .
The recent cold spell acted as the trigger and wow it seemed I could have a very personal balloon for Christmas !
I e mailed the surgery and asked one of the doctors (by e mail) if we could trigger the response medication. Without a problem this was duly arranged and within 12 hours the medication was available at the pharmacy .
A brilliant example of good use of resource , time and effeciency . Excellent job , again just one of many "the team" at the Health Centre have completed for me. More of the same please.. really good.
I like the on-line booking system, so I can chose which GP I wish to see, when and where. Getting through on the phone can sometimes be difficult. It can also take a week or longer to see a GP, if not an emergency. Don't expect to see the GP at the time of the appointment, delays of 30min are not uncommon (longest wait I had was 2hr, but under exceptional circumstances).
Extremely efficient patient centred service.
Resources
Short link to review Peninsula Medical Practice: http://iwgc.net/ejojq